Product videos · 0:59

Bavardio Network: a fiber outage, found first

A fiber cut takes 162 customers down at 5:55 PM. Bavardio finds it before the first call, rules out power and weather, and sends the crew straight to the fiber.

Book a demo Explore network operations

Transcript

What the video says.

  1. 0:00Most internet service providers find out about an outage when the phones start ringing. This is Ridgepoint at 5:54, and every site is clear.
  2. 0:09Then the fiber feeding Fredericksburg is cut. Before anyone picks up a phone, Bavardio shows the hub down and all 162 customers behind it.
  3. 0:19That's Bavardio Network. You find the outage first, before a single customer calls.
  4. 0:25It has already ruled out the power company and the weather, so your team knows it's the fiber.
  5. 0:30Your crew gets a ticket with what went down and who it hit, so they head straight for the fiber.
  6. 0:36If someone does call, Mia already knows about the outage and tells them the team is on it.
  7. 0:42When the crew splices the fiber, every customer comes back and the board goes green again.
  8. 0:47Reactive providers wait for the calls. You're already fixing it.
  9. 0:51Bavardio Network. Find it first.

More product videos

Keep watching.

See all 10 product videos

See it with your own numbers.

A 60-minute walkthrough built around your customer count and the tools you run today.

Book a demo Contact us