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Bavardio Voice: every call answered

Mia answers a 2:14 AM call on the first ring and already knows about the outage. Four in five of her calls come after hours, so nights and weekends are covered without another hire.

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Transcript

What the video says.

  1. 0:00At 2:14 AM, a customer calls about her internet. Mia answers on the first ring, and she already knows about the outage.
  2. 0:09That's Bavardio Voice. Every call answered, and nobody lost to voicemail.
  3. 0:15Once she's verified the caller, Mia pulls up their plan and balance on her own.
  4. 0:20Billing questions? Mia answers them herself, at any hour.
  5. 0:25When a call needs a person, Mia connects them to your team, and the full transcript and summary are saved on the account.
  6. 0:33Last month, four in five of Mia's calls came after hours, and more than three in four needed no transfer.
  7. 0:40Nights and weekends are covered, without another hire.
  8. 0:43Bavardio Voice. Nobody lost to voicemail.

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