OSS/BSS for internet service providers
Operations support systems run the network. Business support systems run the customer. For an ISP the two are inseparable: every outage becomes a support call, a truck roll and a credit. Bavardio runs both from one subscriber record, with AI agents working the routine load around the clock.
OSS/BSS, explained
Service providers have always split their software in two. The split made sense when the network team and the billing team rarely spoke. It makes less sense when a subscriber expects one answer to one question.
The software that runs the network and the work on it: monitoring towers, access points and CPE, provisioning and IP management, inventory, outage detection and field service.
The software that runs the customer relationship: accounts and plans, billing, payments and collections, the support desk, the customer portal and compliance reporting.
What an ISP needs
Whatever the vendor, these are the jobs an ISP’s operating software has to do. The difference is whether they share one record or hand data back and forth.
Plans, services, equipment and history on one record per subscriber.
Recurring invoices, payments, credits and collections.
Calls, texts and tickets with the account and the network in view.
Towers, access points and CPE, and which subscribers sit behind each alarm.
Installs and repairs dispatched with the subscriber and equipment details attached.
The obligations and evidence a regulated provider has to keep.
Why AI-native
An AI-native OSS/BSS puts the agents on the same live records as your team. They answer the call, read the account and the network, and do the routine work end to end, so your people handle the conversations that need them.
One outage, one system
A sector goes down at 2 AM. In a split stack, four systems each hold part of the story. In one platform, the story is already joined up.
The alarm arrives with the list of subscribers behind the affected equipment.
Affected subscribers get a status update before they reach for the phone.
Anyone who calls reaches an agent that already knows about the incident.
A technician gets the job with the site, the equipment and the history attached.
Credits and notes land on the same subscriber records the team works from.
Adopt it at your pace
You do not have to replace everything at once. Bavardio connects to the billing and network systems you run today, so you can start with support or network operations and bring billing over later, once invoices are validated side by side.
Common questions
OSS stands for operations support systems: the software that runs the network and the work on it, such as monitoring, provisioning, inventory and field service. BSS stands for business support systems: the software that runs the customer relationship, such as accounts, billing, payments and support. Together they are the operating software of a service provider.
OSS faces the network and BSS faces the customer. An outage is an OSS event; the credit, the support call and the status message that follow it are BSS work. Most of an ISP’s hardest moments sit on the line between the two.
Subscriber accounts and billing, a support desk, network and equipment monitoring, field service and dispatch, inventory, and reporting, all working from the same subscriber record so a rep, a NOC engineer and a technician see the same facts.
It means the AI works inside the operation rather than beside it: agents that answer calls, read the account and the network, open tickets and route work, using the same live records your team uses. The AI is part of the system of record, not a chatbot bolted onto it.
Yes. Bavardio connects to the billing and network systems you already run, and many operators start with support or network operations while their billing stays where it is. Billing can move later, after invoices are validated side by side.
Most operators start with one team, usually support, and expand from there. We map your systems and agree on the checks for each stage before anything goes live.
Bring your subscriber count and the systems you run today. We will show you what one platform would change for your team.