Customer service
Give your team the context to help.
Bring the conversation, customer history, and relevant service information into one workspace. Help agents understand the request, choose the next step, and keep a useful record of the interaction.
In the moment
Keep the conversation and the customer together.
Review relevant account details, service history, and recent interactions while helping the customer.
Follow supported calls as text and review the conversation as it develops.
Bring useful guidance and next-step suggestions into supported service workflows.
Review connected service and equipment context when troubleshooting requires it.
Capture the key details and follow-up from supported interactions.
Record the work needed and make the details available to the next person responsible.
Better coaching
Turn conversations into useful feedback.
Review supported call records and quality assessments to understand how the team handles customer requests. Use that context to focus coaching and improve the service experience.
Review with context
Read the conversation and summary alongside the customer's request.
Use your evaluation criteria
Review supported scoring against the categories your team uses.
Focus the coaching
Identify specific moments to discuss and areas where agents need support.
Beyond the conversation
Help the next team pick up where support left off.
A field job, billing question, or service issue can involve several teams. Carry the relevant customer and conversation details into the connected workflow so the next person has a useful starting point.
Connect the workspace to your operation.
Review supported customer-management and phone integrations. We will confirm which records can be read or updated and how your team will use them during a call.
Common questions
Answers before the call.
Can agents use this with our current customer-management system?
Supported integrations allow selected customer and workflow information to be used with Bavardio. We will confirm the available connection and writeback scope for your system.
Does this replace our phone system?
The setup depends on your telephony environment. We will review your current call flow and demonstrate the supported approach.
Can the team see equipment information?
For connected service environments, relevant equipment and operational information can be brought into the workspace. The available fields depend on the integration.
How should we evaluate the workspace?
Choose a few frequent customer requests and walk through them with your team. Review the information available, follow-up steps, and the record left after the conversation.
The rest of the platform
It works with the modules around it.
See your service workflow in one workspace.
Walk through a customer interaction with us, from the initial request to the follow-up your team needs.