Mia AI voice
Give every caller a helpful next step.
Mia helps answer calls, understand what the customer needs, and handle supported requests using your business information and connected systems. When a person needs to take over, your team receives the context to continue.
From the first question to the next action
Help customers with the information relevant to their request.
Understand why the caller is getting in touch and direct the conversation toward the appropriate workflow.
Retrieve supported account and service information after the required verification steps.
Help with business information and supported account questions, including service and billing context where connected.
For supported service workflows, check the relevant equipment or service information first, so a caller reporting a known incident hears about it rather than being walked through a reboot.
Prepare a supported ticket, message, or callback request with the details your team needs.
Transfer or escalate the conversation so a person can continue from what has already been learned.
Shaped around your business
The right context for the conversation.
Internet service providers
Help with account questions, service issues, and connected network information.
Learn moreAutomotive businesses
Help with service inquiries, appointment requests, and supported repair-order updates.
Learn moreUtilities and co-operatives
Help with member questions, outage status, and service requests.
Learn moreOther service businesses
Discuss the requests you receive, the systems you use, and the actions your team wants Mia to support.
Learn moreClear responsibilities
Keep your team in control of the decisions that need a person.
Define the supported workflows and handoff points for your operation. Your team can review the conversation and take over where personal attention or approval is required.
Payment questions
Use supported account information to explain the next step. Where enabled, direct customers to a secure payment flow.
Account changes
Route requests requiring approval to the responsible team.
Escalations
Carry the conversation details into the handoff or callback request.
Part of your call flow
Choose where Mia helps your team.
Review the supported connection to your phone system and decide which calls to route to Mia. Start with a defined use case and evaluate the experience with your team.
- 01Choose a call workflow
- 02Connect the required information
- 03Review and test the experience
Common questions
Answers before the call.
Can we start with after-hours calls?
After-hours and overflow workflows are options to discuss during setup. Routing depends on your phone system and the experience you want callers to have.
Does Mia work with our customer information?
Mia can use supported connections to retrieve relevant information. The available data and actions depend on the systems connected and the workflow configured.
What happens when Mia needs a person?
The workflow can hand the request to your team through a supported transfer, message, or callback process, carrying the conversation context with it.
Can our team review the calls?
Supported conversation records include transcripts and summaries. We will demonstrate the review tools and confirm their scope for your setup.
The rest of the platform
It works with the modules around it.
Hear how Mia could help your customers.
Bring the questions your team answers most often. We will walk through the relevant call workflows and handoffs.