Customer portal
Your subscribers, served without a phone call.
A portal under your brand where subscribers pay their bill, manage their saved cards, read statements and ask for help. Every payment and request lands on the same account your team works from.
Self-service
Everything a subscriber logs in to do.
Pay the full balance with a saved card and get a receipt with a confirmation number.
Add a card, remove an old one and choose which card is the default.
Every statement on the account, ready to view and download.
The service they have and what it costs, in plain language.
Open a request, follow the replies and answer back, all in one thread.
Keep contact details current and choose how they hear from you.
One record
Both sides of the counter, on one account.
The portal reads and writes the same customer record your reps, dispatchers and billing team use, so nothing a subscriber does on their own has to be keyed in again.
- A payment updates the balance your rep sees on the next call.
- A support request arrives in your queue with the account attached.
- Your team replies from Bavardio and the subscriber reads it in the portal.
- New contact details reach every team at once.
Built for subscribers
It looks like you, and it works on their phone.
Your brand
Your name, your logo and your colors, on your own web address, so subscribers know it is you.
Any device
Built for the phone in their hand as much as the laptop on their desk.
Secure sign-in
Password sign-in with self-service reset and security settings they control.
Payments
Payments through your processor.
Portal payments run through Stripe, IPpay, Payrix and various other providers, the same processors behind your billing. Money settles where it settles today, and every payment posts to the account it belongs to.
and various other providersCommon questions
Answers before the call.
Can subscribers pay their bill in the portal?
Yes. They pay the balance with a saved card and get a receipt with a confirmation number, and the payment posts to their account.
Which payment processors does it work with?
Stripe, IPpay, Payrix and various other providers. If you use a different processor, we review it with you before launch.
Can the portal carry our brand?
Yes. Your name, logo and colors, on your own web address.
Do support requests reach our team?
Yes. A request opened in the portal arrives in your support queue with the account attached, and your replies show up in the portal for the subscriber.
Does it work with the billing system we run today?
Tell us your billing system and we will show you how the portal connects to it on the call.
The rest of the platform
It works with the modules around it.
See your portal with your brand on it.
Bring your logo and your billing setup, and we will walk you through the portal your subscribers would use.