Product videos · 1:03

Bavardio Customer Service: fixed on the first call

Your rep sees the call, the account and the customer's radio on one screen, with AI saying what to do next. Fixed on the first call, fewer truck rolls, and customers who stay.

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Transcript

What the video says.

  1. 0:00Your CSR picks up. The customer's internet has been out since this morning, and her words appear on screen as she speaks.
  2. 0:08That's Bavardio Customer Service. Problems fixed on the first call, and customers who stay.
  3. 0:14While they talk, Nexus suggests exactly what to say next.
  4. 0:18On the next call, the customer's radio has a strong signal, so the problem is inside the house. Your rep walks them through it on the phone instead of sending a truck.
  5. 0:28When the call ends, it's summarized and scored, so your supervisor knows who to coach.
  6. 0:35Last month, Bavardio wrote up 34,000 calls for reps like her. That's about 1,100 hours of notes nobody had to type.
  7. 0:44New CSRs practice on realistic calls, and graduate after 25 with an eight or better.
  8. 0:51Fixed on the first call means fewer truck rolls, and customers who stay.
  9. 0:56Bavardio Customer Service. Fixed on the first call.

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