Automotive
Help customers reach your shop, arrange the next step, and stay informed about their service. Bring phone conversations and service work into a connected workflow for your team.
Start with the phone
Mia can help with defined service inquiries, appointment workflows, and customer updates. Give callers a useful next step and hand requests requiring personal attention to your service team.
Connect the service work
Explore the workflow your team follows from the initial service request through the completed job. Bring the relevant customer information and work records together so each person has a clear starting point.
Organize the requested work and the information needed to prepare an estimate.
Review the service information associated with the vehicle and customer.
Coordinate the service appointments and resources recorded in your workflow.
Capture the inspection information available through the technician workflow.
Keep service updates and follow-up connected to the customer.
Review the billing workflow available for the completed service.
Your current systems
Your shop-management system stays where it is. Bavardio starts on the phone, where the calls you are missing turn into booked work, and connects to the records your team already keeps. We confirm which records and actions are supported for your setup before anything is planned.
Focus on useful outcomes
Start with a few common calls and service requests. Review how customers reach the next step, how much follow-up your team handles, and the information available to your advisors.
Requests that arrive by phone and what happens to them.
How customers find out where their vehicle is.
Callbacks and the follow-up your team carries.
What an advisor can see during the conversation.
Common questions
A phone workflow can be reviewed as a focused starting point. We will confirm routing, business information, and any required connection to your shop software.
That depends on the connected repair-order information and the verification workflow. We will demonstrate the available status information for your setup.
No. We start around the system you already run and confirm the supported connection before planning anything. Shopmonkey is connected today; bring us yours and we will tell you straight what is supported.
Yes. Bring a few typical customer requests and we will walk through the relevant experience.
Walk through a typical customer call and the work it creates for your team.