The AI-native OSS/BSS platform for service providers

One Intelligent Platform
That Runs Your Operation.

Customer service, network operations, field service, billing, compliance and workforce management, unified. AI answers the calls, watches the network and keeps every job moving, so the team you have can serve more customers.

Book a demo Explore the platform

Welcome back, Dana

Click any module to look inside

Customer perspective

No more switching between applications.

“Their platform has eliminated the need to constantly navigate between multiple applications by bringing everything together into one simple, intuitive interface. It has truly lifted a significant burden from our team.”

Michael HernandezTelecommunications Support Manager, Gtek Communications

A support agent at a desk, headset on, working at a monitor at dusk

Read Gtek's story

AI agents, built in

AI agents that work every shift.

Mia answers the phones. The network is watched around the clock. Reps get guidance on screen during live calls, and when a call ends the ticket, the notes and the account update on their own. Your team spends its day on the work that needs a person.

Support, dispatch, a field technician and billing working from one record at dusk

Answers every call

Mia picks up day and night, resolves routine billing and service calls, and hands the rest to your team with the full story.

Sees problems first

Network health is watched continuously, and the subscribers behind every problem are identified before they call.

Guides every conversation

Account context, live guidance and the next best step appear on screen while your rep is still on the call.

Closes the loop

Summaries, tickets, follow-ups and account records update themselves after every interaction.

From reactive to proactive

A tower goes down at 2 AM. Bavardio is already on it.

With the network, the phones and the customer records connected, your operation responds before customers have to ask.

01
2:04 AM. The outage is detected.
Bavardio flags the tower and identifies the 212 subscribers it serves before the first one picks up the phone.
02
2:05 AM. Subscribers hear it from you first.
Affected customers get a text with the status, which heads off most of the calls.
03
2:11 AM. Mia takes the calls that come in.
Callers hear about the outage and the expected fix right away, and your on-call rep keeps sleeping.
04
2:12 AM. Your technician gets a complete ticket.
The site, the equipment and the affected accounts arrive already assembled.
05
8:00 AM. Your team walks in to a resolved incident.
Every call is summarized and the follow-ups are already queued.

Illustrative example.

Explore network operations

Where the savings come from

Keep more of every subscriber dollar.

Every part of the platform either takes cost out of serving a subscriber or adds revenue to one. We build the case with your own numbers.

Lower operating costs

Mia handles after-hours, outage and routine billing calls, and reps fix by phone what used to need a truck roll.

Less complexity

Retire separate billing, ticketing, phone, monitoring and dispatch tools, along with the vendors and contracts behind them.

Higher revenue per customer

Spot customers who have outgrown their plan and put the right offer in front of your rep while they are on the call.

Better retention

See which customers are at risk and why, and save them on the call they are already making.

See what you'd save

Onboarding

Quick to start. Switch at your own pace.

Switching platforms is the part every operator dreads. With Bavardio it starts with a quick connection to the systems you already run, so your team works on real data early and nothing you run today has to be switched off.

Step 1Kickoff
You pick the teams to start with and share read-only access to the systems behind them. One short checklist of what we need.
Step 2Connect
Bavardio connects to the billing, network, phone and field systems you already run. Subscribers, devices, tickets, jobs and call history sync in.
Step 3Verify and train
We check the data against your own systems with you, then walk each team through it on real accounts.
Step 4Go live
Your first teams work from one live record, and everything you run today keeps running alongside.
When you are readyBilling
Billing moves last, on your schedule. Both systems run side by side until the numbers match, and you approve the switch.

See how migration works Explore integrations

One connected platform

Everything your operation runs on, in one platform.

The operational layer between your people and your technology. From the front line to management, every team works from the same customer record and the same AI.